5-Light Vintage Chandelier

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. The product must be in its original state and packaging with the original tags attached.

Several types of goods are exempt from being returned:

Products that have been assembled or installed;

Products without original packaging or not in their original condition.

Products or packages damaged without any proof from local logistics;

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Products that has been opened;

Any item not in its original condition, is damaged or missing parts for reasons not due to our error;

Any item that is returned more than 30 days after delivery;

Any item customized as requested;

Any malicious or wrong orders owing to clients' action or faults;

Any item in proper shipping time;

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed immediately, and you will get our refund manually via Paypal approximately 5–10 business days. Processing time can vary between banks.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@favorshopping.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@favorshopping.com and send your item to our address.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to our specific address via Post Service. Please contact us hello@favorshopping.com for granting warehouse address details.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. In addition, the declaration value of products must be less than 100USD when you mail them through Post, because we will not bear any possible tax fee.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

FavorShopping we provide all customers worldwide with free shipping on all products.

Due to the influence of current COVID-19, the logistics might be experiencing additional delays. We would like to apologize for any inconvenience that caused!

Due to the popularity of our products, the shipping process takes between 3-15 business days, which depends on your receiving address. Once we get your order and commence shipping, you are not allowed to cancel the order. Just sit tight and wait, it will be worth it in the end. If there are any problems during shipping, we’ll do our best to help you sort it out.

Our products will be delivered using a trackable and secure method. Whatever product you order, you can rest assured that you will receive it on time. With Favorshopping you will not only save on shipping costs, you are also guaranteed to receive the shipment in its best condition.

For shipping, we required up to 4 weeks for delivery orders before they are listed as missing. After 8 weeks, you can request for a refund or a resend.

Shipping Methods

We are aiming to have your order dispatched from our facility within 1-3 business days. However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around end of the year. Here, we are listing some our common shipping ways and estimated delivery time for your products.

(1) Standard Shipping Service: Estimated Delivery Time within 3 - 15 Business Days;

(2) DHL/ UPS/ TNT/ FedEx International delivery: Estimated Delivery Time within 3 - 10 Business days.

ORDER TRACKING

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. For customers who select economy shipping, to track the order, you can visit our Order Status or directly at the courier's website.

TAXES & DUTIES

Note: Only the destination country is the United States, and the customs duty will be borne by Favorshopping.

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at Favorshopping. For further details of charges, please contact your local customs office.

CUSTOMS & REGULATIONS

You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.