Frequently Asked Questions

How Long Will It Take To Arrive After Making Purchase?
Please refer to our Shipping Policy carefully and be patient for any additional delay in the current situation. Normally, our order processing time will be in 1-3 work days and shipping time could be 3-15 work days to buyer's shipping address.

Would You Do A Big Favor For Wholesaler Or Interior Designer?
Yes, we offer discounts to members of the trade such as designers, architects and contractors who have presented appropriate credentials and have been approved. In addition, we may be able to offer special discounts for large volume orders. Please feel free to contact us and send you invoice as your request.

What Is The Warranty Period Of Your Products?
We would offer one-year warranty for the items all buyers bought from us and send accessory replacements except for human damages or fault.

Could I Make Return After I Receive The Purchased Item?
Of Course, we support product exchange or return in 30 days since you receive the package. In this period, feel free to contact us for acquiring more details and refer to our Return & Refund policy as well if necessary.

Who Will Bear The Possible Customs Tax?
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at For further details of charges, please contact your local customs office. In addition, for the buyers who order furniture in U.S., they will not pay any customs fee because all furniture products are in U.S. warehouse.

Do You Ship Worldwide?
So far, it is available to ship all lighting collection worldwide and provide free shipping to all buyers in the world. And furniture collections are open to the buyers in U.S. temperoarily.

How Long Do I Get Refunded?
We will submit the refund to your bank immediately, your bank must still process the refund and apply it to your account. Processing time can vary between banks.You will receive a refund within approximately 3–10 business days. 

You have successfully subscribed!
Your $10 discount code: 10OFF
This email has been registered