FAQs

Answers to the questions we are asked most often. If yours is not here, email hello@favorshopping.com and we will reply within 24 business hours.

Choosing a Fixture

What size chandelier do I need for my room?

Add the room's length and width in feet, then read that number as inches. A 12 ft by 14 ft room suits a fixture around 26 inches in diameter. Over a dining table, size to the table instead: aim for one-half to two-thirds the width of the table.

How high should a chandelier hang?

Over open floor, keep the bottom of the fixture at least 7.5 feet above the ground. Over a dining table it can hang much lower, around 30 to 36 inches above the tabletop, because nobody walks under it. If you are unsure, send us your room dimensions and ceiling height and we will suggest a size and drop.

What types of chandeliers suit different spaces?

For a large foyer or a two-story spiral staircase, choose a tiered or cascading fixture with real vertical presence — a single-tier fixture disappears in that volume. For living rooms and bedrooms with standard ceilings, a flush or semi-flush design keeps headroom. Over rectangular dining tables, linear fixtures follow the shape of the table better than round ones.

Can you customize a different size of chandelier for us?

Yes. We can adjust size, finish, and cord or chain length — extending the drop for a high ceiling is the request we get most often. Email hello@favorshopping.com with the fixture you are interested in, your ceiling height, and what you need changed, and we will confirm whether it can be done and quote it.

Please note that customized and made-to-order fixtures cannot be returned, because they are built to your specification and cannot be resold. Ask us anything you are unsure about before approving the quote.

How do I place a custom order?

Browse the collection and send us the fixture you want along with your requirements. We reply with a quote and a production timeline. Once you approve, customized orders take 5–10 business days to produce before they ship.

Product Details

What is the quality of your products?

Our crystal fixtures are made predominantly with K9 crystal, an optical borosilicate crown glass chosen for its clarity and the way it breaks light. Many fixtures use integrated LED modules, others take replaceable bulbs, and most are rated for 110–240V. The exact specification for any fixture is listed on its product page.

Are your fixtures dimmable?

Most are. Dimmable fixtures with integrated LED modules use a built-in dimming driver and need a compatible low-voltage electronic LED dimmer — an older incandescent dimmer will usually buzz or flicker. Fixtures that take replaceable G4, G9, E14, E26 or E27 bulbs dim if you use dimmable bulbs and a compatible dimmer; 12V G4 fixtures also need a dimmable transformer. The product page states whether that fixture dims.

Do your fixtures come with bulbs?

Most do. Fixtures with integrated LED modules arrive with the light source built in. Where a fixture takes replaceable bulbs, the product page lists the bulb type and whether bulbs are included.

How do I install a chandelier?

We strongly recommend a licensed electrician for any hardwired fixture. Beyond the wiring itself, an electrician will confirm that your ceiling box is rated to carry the weight of the fixture, which matters most with heavier crystal and multi-arm designs.

Check the fit before anything is assembled: compare the dimensions on the product page with your space. You can open the carton to inspect the fixture, but keep individually wrapped crystals wrapped and do not assemble or wire it until you are sure, because once a fixture has been assembled, wired, or installed it can no longer be returned.

How do I clean a crystal chandelier?

Switch the power off at the breaker and let the fixture cool. Wipe each crystal with a soft lint-free cloth lightly dampened with a solution of one part isopropyl alcohol to three parts distilled water, then dry immediately with a second cloth. Do not spray liquid onto the fixture, do not use ammonia-based cleaners on plated finishes, and support each arm as you work rather than letting it take the pressure.

What is the warranty period of your products?

We offer a three-year warranty on the fixtures bought from us, and we send replacement parts under that warranty. It does not cover damage caused by misuse, accident, or incorrect installation.

Shipping and Delivery

How long will my order take to arrive?

Standard orders ship in 1–3 business days and deliver in 15–20 business days after shipping, for a total of 16–23 business days. Customized orders take 5–10 business days to produce before shipping, for a total of 20–30 business days. Expedited shipping typically delivers in 2–6 business days for an additional fee — email us for a quote. Full details are on our Shipping Policy page.

Do you ship outside the United States?

Yes. Besides the United States, we ship to Canada, the UK, Europe, Australia and many other countries. Standard shipping is free and insured, with no minimum purchase.

How can I track my package?

You will receive a shipping confirmation email with the carrier name, a tracking number, and a direct link to the carrier's tracking page. You can also check your order page in your FavorShopping account. Tracking can go quiet while a parcel is at sea; if it does not update for more than 7 business days, contact us and we will check with the carrier.

Who pays customs duties and taxes?

For orders shipped to the United States and Canada, FavorShopping covers the import duties and customs fees — your checkout total is your final cost. For other destinations, duties are set by your country's customs authority and are payable by the recipient. See our Customs & Taxes page for details.

Can I cancel or change my order?

Yes, within 24 hours of placing it and before it ships. Email hello@favorshopping.com as soon as you can. Customized orders can only be changed before production begins.

What if my order does not arrive?

If it has not arrived within 4 weeks of shipping, email us and we will investigate with the carrier. After 8 weeks from the shipping date you are entitled to either a full refund or a free reshipment, whichever you prefer. Orders include free shipping insurance covering loss, theft, and damage in transit.

Returns and Refunds

Can I return an item after I receive it?

Yes, within 30 days of delivery, provided the item is unused, uninstalled, and back in its original packaging with its parts included. There is no restocking fee. Email hello@favorshopping.com with your order number to start a return. Full terms are on our Return & Refund Policy page.

Which items cannot be returned?

Customized and made-to-order fixtures, items marked Final Sale, anything that has been installed, assembled, or wired, light bulbs, and crystals that have been unwrapped where they were individually wrapped.

Who pays for return shipping?

For a change-of-mind return, you do. If the item arrived damaged, defective, or incorrect, we send a prepaid return label and cover shipping in both directions.

How long does a refund take?

After we receive and inspect your return, we notify you within 1–2 business days and process the refund within 1–4 business days of approval. Your bank then needs a further 5–10 business days to post it, which is outside our control. The total is usually 7–16 business days. If you choose store credit instead, it is issued within 1 business day at 110% of the item value.

My item arrived damaged. What do I do?

Email hello@favorshopping.com within 72 hours of delivery with your order number, clear photos or a short video of the damage, and photos of the outer packaging. Keep the packaging until the claim is settled. We will arrange a free replacement or a refund and cover the shipping costs. For defects that only become apparent during unpacking or installation, contact us anyway — we review each case individually.

Part of my order is missing. What do I do?

Larger fixtures often ship in more than one carton, and cartons do not always arrive on the same day. Check your tracking first to see whether a second parcel is still in transit. If tracking shows the shipment as delivered and something is still missing, email us within 72 hours of delivery with your order number and a photo of the packing list, and we will send the missing parts free of charge.

Trade and Wholesale

Do you offer trade or wholesale pricing?

Yes. We offer trade pricing to interior designers, architects, builders, contractors, stagers, and hospitality buyers once credentials have been reviewed and approved, and we can quote separately on large-volume orders. Apply through our trade application, or email hello@favorshopping.com and we will send a quote or proforma invoice for the items you need.

Still Have a Question?

Email hello@favorshopping.com. You can also use our contact page. We reply within 24 business hours.