Shipping Policy

Welcome to FavorShopping's Shipping Policy. We aim to keep shipping simple, starting with free worldwide standard shipping and insured delivery, with no minimum purchase. This page explains our shipping timelines, carriers, costs, customs policies, and what happens if something goes wrong along the way.

For any shipping questions, our support team responds within 24 business hours at hello@favorshopping.com.

Shipping Policy at a Glance

Order Processing & Delivery Times

Short answer: Standard orders ship in 1–3 business days and deliver in 15–20 business days after the order ships. Customized orders take 5–10 business days to produce before shipping.

We work hard to process and ship your order as quickly as possible. Below is a clear breakdown of our estimated timelines.

Standard Orders

• Processing time: 1–3 business days
• Delivery time: 15–20 business days after the order ships
• Total expected time from order to delivery: 16–23 business days

Customized Orders

• Processing time: 5–10 business days (to craft to your specifications)
• Delivery time: 15–20 business days after the order ships
• Total expected time from order to delivery: 20–30 business days

Important Notes

• Business days are Monday through Friday. Processing pauses for public holidays observed by our production and fulfillment partners; the longest of these is Chinese New Year, and we email affected customers in advance.
• During peak periods (e.g., Black Friday, Christmas, Chinese New Year), processing may take slightly longer to maintain our quality standards. We will email you with updated timelines.
• If an item is out of stock after order placement, we'll email you within 1 business day with options to cancel, substitute, or wait for restocking.

Standard Shipping to North America

Our standard shipping to the United States and Canada uses a reliable combination of ocean freight plus final-mile local couriers (FedEx, UPS, and USPS). This method is secure, handled by carriers experienced with fragile freight, and included at no extra cost.

Because chandeliers are large and fragile, we prioritize safety over speed for standard shipping. Shipments are:

• Insured against loss or damage in transit
• Trackable via email updates
• Handled by carriers experienced in fragile home-goods delivery

Orders to destinations outside North America travel by the same combination of international freight and a local final-mile carrier, on the same 15–20 business day standard timeline.

If you need your order sooner, see our Expedited Shipping option below.

Expedited Shipping Worldwide

Short answer: Expedited shipping (via DHL, FedEx, or UPS air) delivers in 2–6 business days worldwide. It is a paid upgrade; email us for a quote.

For customers who need their order quickly, we offer a personalized expedited shipping service via premier couriers. Transit time is typically:

• United States & Canada: 2–4 business days
• Europe: 3–5 business days
• Asia Pacific: 2–5 business days
• Rest of world: 4–6 business days

Expedited shipping is a paid upgrade; pricing depends on item size, weight, and destination. To receive a tailored quote, please email hello@favorshopping.com with your selected items and shipping address. Quotes are provided within 24 business hours.

Shipping Carriers

We work with established international and domestic carriers, chosen by shipment size and destination:

• Ocean freight partners for standard international shipping
• FedEx — standard and expedited
• UPS — standard and expedited
• DHL — expedited international
• USPS — final-mile delivery in the United States

Shipments include tracking.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with:

• Your carrier's name
• A trackable tracking number
• A direct link to the carrier's tracking page

You can monitor your shipment at any time through that link, or on your FavorShopping account order page. If your tracking information doesn't update for more than 7 business days, contact us and we'll investigate directly with the carrier.

Shipping Insurance & Lost Packages

Short answer: FavorShopping orders include free shipping insurance. If your package is lost, stolen, or damaged in transit, we will replace or refund at no cost to you.

Shipping insurance is included at no extra cost, so you can order with confidence. Coverage includes:

• Lost packages — Packages marked as lost by the carrier, or that fail to arrive within 8 weeks of the shipping date
• Damage in transit — Products damaged during carrier handling (report within 72 hours of delivery)
• Porch theft — Packages marked "delivered" by the carrier but not received (report within 7 days of the delivery-confirmation date)

How to File an Insurance Claim

1. Email hello@favorshopping.com with your order number and a description of the issue.
2. For damage or theft claims, include photos where applicable.
3. We'll confirm the claim within 2 business days and arrange a free replacement or full refund — your choice.

You do not need to contact the carrier yourself; we handle carrier claims on your behalf.

Cancellations & Modifications

Short answer: You can cancel or modify an order within 24 hours of placement, as long as it hasn't shipped yet.

We understand plans change. To cancel or modify your order (including address changes, item swaps, or quantity changes), please email hello@favorshopping.com within 24 hours of placement and before the order has entered our fulfillment process.

Once an order has shipped, it cannot be canceled. However, you may still return the item under our Return Policy after it arrives.

For customized orders, modification is only possible before production begins (typically within 24 hours of placement). Contact us immediately if changes are needed.

Missing or Delayed Orders

Short answer: If your order hasn't arrived within 4 weeks of shipping, contact us. If it hasn't arrived within 8 weeks, you're eligible for a full refund or a free reshipment — your choice.

We monitor shipments, but occasional delays can happen due to customs, weather, or carrier backlogs.

• After 4 weeks from shipping date: Email us at hello@favorshopping.com. We'll investigate with the carrier and provide a status update within 2 business days.
• After 8 weeks from shipping date: You are entitled to either a full refund or a free reshipment, at your choice. We'll process your preference within 3 business days.

Our shipping insurance (see above) covers any loss discovered through this process.

Taxes, Duties & Customs

Short answer: For orders shipped to the United States and Canada, FavorShopping pays the duties and customs fees. For other countries, duties are the customer's responsibility.

United States & Canada — We Cover Duties

For orders shipped to the United States and Canada, FavorShopping pays the import duties, taxes, and customs fees. Duty is prepaid, so the carrier should not bill you on delivery. If you are billed anyway, send us the receipt and we will resolve it.

Other Countries — Customer Pays Duties

For orders shipped to any country other than the US or Canada, import taxes, duties, and customs fees are the responsibility of the recipient. These charges are determined by the customs office of the destination country and are collected by the local carrier upon delivery.

Because duty rates vary widely by country and product category, we are unable to estimate these charges in advance. We recommend contacting your local customs office or a customs broker for an estimate before placing your order.

Restricted Items & Customs Refusals

You are responsible for checking your local postal and customs regulations for restricted items before ordering. If your country's customs authority refuses or returns the package, FavorShopping cannot be held liable for the refusal. We'll work with you in good faith to refund the product cost (less return-transit shipping) once the package is returned to us.

Address Accuracy & Delivery Failures

Short answer: Please double-check your shipping address at checkout. Orders delivered to the address you provided cannot be refunded if you later realize the address was incorrect.

At checkout, please carefully verify:

• Street address, apartment/unit number
• City, state/province, and ZIP/postal code
• Contact phone number (required by carriers for large items)

If you notice an error, contact us within 24 hours of placement so we can update the address before the order ships.

Orders that are correctly delivered to the address you provided (based on carrier proof of delivery) are not eligible for refund if the address was entered incorrectly. Packages refused at delivery without prior authorization from our support team are treated similarly.

Frequently Asked Questions

Does FavorShopping offer free shipping?

Yes. FavorShopping offers free standard shipping worldwide, with no minimum purchase required. Expedited shipping is available as a paid upgrade.

How long does FavorShopping shipping take?

Standard orders process in 1–3 business days and deliver in 15–20 business days after the order ships (total: 16–23 business days). Customized orders take 5–10 business days to process. Expedited shipping is available at 2–6 business days worldwide for an additional fee.

Who pays customs duties and taxes?

For orders shipped to the United States and Canada, FavorShopping covers the duties and customs fees. For other countries, duties are the responsibility of the recipient and are determined by the destination country's customs office.

Which shipping carriers does FavorShopping use?

FavorShopping works with FedEx, UPS, DHL, USPS, and ocean-freight carriers, depending on shipment size and destination. Shipments include tracking.

Is shipping insurance included?

Yes. FavorShopping orders include free shipping insurance covering loss, theft, and damage in transit. If your package is lost, stolen, or damaged, we will replace or refund at no cost to you.

Can I cancel or change my order after placing it?

Yes, within 24 hours of placement and before the order ships. Contact hello@favorshopping.com as quickly as possible. Once an order has shipped, it cannot be canceled, but you may return it under our Return Policy.

What if my package is lost or never arrives?

If your order hasn't arrived within 4 weeks of shipping, contact FavorShopping at hello@favorshopping.com. After 8 weeks from shipping, you are entitled to either a full refund or a free reshipment, at your choice. Our shipping insurance covers loss claims.

Do you ship worldwide?

Yes. FavorShopping ships worldwide with free standard shipping. Delivery times and customs policies vary by country.

Can I expedite a customized order?

Customized orders require 5–10 business days of production time before they can ship. Expedited shipping applies only to the transit portion, not the production time. Contact us for a quote on expedited transit for customized items.

Contact Us

Our dedicated support team is here to help with any shipping questions:

• Email: hello@favorshopping.com (response within 24 business hours)
• Contact form: favorshopping.com/pages/contact-us
• Related policy: Return Policy

Thank you for choosing FavorShopping. We look forward to delivering your order with care and efficiency.

Last updated: September 22, 2026. FavorShopping reserves the right to amend this policy; changes take effect on the date posted and apply to orders placed on or after that date.