Shipping Policy
Welcome to FavorShopping's Shipping Policy. We are committed to providing an exceptional shopping experience, starting with free worldwide shipping and insured delivery on every order. This page explains our shipping timelines, carriers, costs, customs policies, and what happens if something goes wrong along the way.
For any shipping questions, our support team responds within 24 business hours at hello@favorshopping.com.
Shipping Policy at a Glance
| Topic | Our Policy |
|---|---|
| Free Standard Shipping | Included on all orders, worldwide, with no minimum purchase |
| Shipping Insurance | Included free on every order (Route Protection / carrier-backed coverage) |
| Processing Time — Standard | 1–3 business days |
| Processing Time — Customized | 5–10 business days |
| Delivery — Standard | 15–20 business days after processing |
| Delivery — Expedited | 2–6 business days worldwide (paid option) |
| Duties & Taxes — US & Canada | Covered by FavorShopping |
| Duties & Taxes — Other Countries | Customer's responsibility, determined by destination customs |
| Order Tracking | Provided via email for every shipment |
| Order Cancellation Window | Within 24 hours of placement, before the order ships |
Order Processing & Delivery Times
Short answer: Standard orders ship in 1–3 business days and deliver in 15–20 business days after shipping. Customized orders take 5–10 business days to process.
We work hard to process and ship your order as quickly as possible. Below is a clear breakdown of our estimated timelines.
Standard Orders
- Processing time: 1–3 business days
- Delivery time: 15–20 business days after processing
- Total expected time from order to delivery: 16–23 business days
Customized Orders
- Processing time: 5–10 business days (to craft to your specifications)
- Delivery time: 15–20 business days after processing
- Total expected time from order to delivery: 20–30 business days
Important Notes
- Business days are Monday through Friday, excluding U.S. public holidays.
- During peak periods (e.g., Black Friday, Christmas, Chinese New Year), processing may take slightly longer to maintain our quality standards. We'll always email you with updated timelines.
- If an item is out of stock after order placement, we'll email you within 1 business day with options to cancel, substitute, or wait for restocking.
Standard Shipping to North America
Our standard shipping to the United States and Canada uses a reliable combination of ocean freight plus final-mile local couriers (FedEx, UPS, and USPS). This method is secure, environmentally responsible, and included free with every order.
Because chandeliers are large and fragile, we prioritize safety over speed for standard shipping. Every shipment is:
- Insured against loss or damage in transit
- Trackable via email updates
- Handled by carriers experienced in fragile home-goods delivery
If you need your order sooner, see our Expedited Shipping option below.
Expedited Shipping Worldwide
Short answer: Expedited shipping (via DHL, FedEx, or UPS air) delivers in 2–6 business days worldwide. It is a paid upgrade; email us for a quote.
For customers who need their order quickly, we offer a personalized expedited shipping service via premier couriers. Transit time is typically:
- United States & Canada: 2–4 business days
- Europe: 3–5 business days
- Asia Pacific: 2–5 business days
- Rest of world: 4–6 business days
Expedited shipping is a paid upgrade; pricing depends on item size, weight, and destination. To receive a tailored quote, please email hello@favorshopping.com with your selected items and shipping address. Quotes are provided within 24 business hours.
Shipping Carriers
We partner with trusted international and domestic carriers to ensure your order arrives safely and on schedule:
- Ocean freight partners for standard international shipping
- FedEx — standard and expedited
- UPS — standard and expedited
- DHL — expedited international
- USPS — final-mile delivery in the United States
All shipments include tracking.
Order Tracking
Once your order ships, you'll receive a shipping confirmation email with:
- Your carrier's name
- A trackable tracking number
- A direct link to the carrier's tracking page
You can monitor your shipment at any time through that link, or on your FavorShopping account order page. If your tracking information doesn't update for more than 7 business days, contact us and we'll investigate directly with the carrier.
Shipping Insurance & Lost Packages
Short answer: Every FavorShopping order includes free shipping insurance. If your package is lost, stolen, or damaged in transit, we will replace or refund at no cost to you.
We include shipping insurance free on every order, because we want you to shop with complete peace of mind. Coverage includes:
- Lost packages — Packages marked as lost by the carrier or that fail to arrive within 60 days of shipment
- Damage in transit — Products damaged during carrier handling (report within 72 hours of delivery)
- Porch theft — Packages marked "delivered" by the carrier but not received (report within 7 days of the delivery-confirmation date)
How to File an Insurance Claim
- Email hello@favorshopping.com with your order number and a description of the issue.
- For damage or theft claims, include photos where applicable.
- We'll confirm the claim within 2 business days and arrange a free replacement or full refund — your choice.
You do not need to contact the carrier yourself; we handle all carrier claims on your behalf.
Cancellations & Modifications
Short answer: You can cancel or modify an order within 24 hours of placement, as long as it hasn't shipped yet.
We understand plans change. To cancel or modify your order (including address changes, item swaps, or quantity changes), please email hello@favorshopping.com within 24 hours of placement and before the order has entered our fulfillment process.
Once an order has shipped, it cannot be canceled. However, you may still return the item under our Return Policy after it arrives.
For customized orders, modification is only possible before production begins (typically within 24 hours of placement). Contact us immediately if changes are needed.
Missing or Delayed Orders
Short answer: If your order hasn't arrived within 4 weeks of shipping, contact us. If it hasn't arrived within 8 weeks, you're eligible for a full refund or a free reshipment — your choice.
We monitor every shipment, but occasional delays can happen due to customs, weather, or carrier backlogs.
- After 4 weeks from shipping date: Email us at hello@favorshopping.com. We'll investigate with the carrier and provide a status update within 2 business days.
- After 8 weeks from shipping date: You are entitled to either a full refund or a free reshipment, at your choice. We'll process your preference within 3 business days.
Our shipping insurance (see above) covers any loss discovered through this process.
Taxes, Duties & Customs
Short answer: For orders shipped to the United States and Canada, FavorShopping pays all duties and customs fees. For all other countries, duties are the customer's responsibility.
United States & Canada — We Cover Duties
For orders shipped to the United States and Canada, FavorShopping pays all import duties, taxes, and customs fees. You will not receive any additional charges from the carrier or customs office. The price you see at checkout is the price you pay.
All Other Countries — Customer Pays Duties
For orders shipped to any country other than the US or Canada, import taxes, duties, and customs fees are the responsibility of the recipient. These charges are determined by the customs office of the destination country and are collected by the local carrier upon delivery.
Because duty rates vary widely by country and product category, we are unable to estimate these charges in advance. We recommend contacting your local customs office or a customs broker for an estimate before placing your order.
Restricted Items & Customs Refusals
You are responsible for checking your local postal and customs regulations for restricted items before ordering. If your country's customs authority refuses or returns the package, FavorShopping cannot be held liable for the refusal. We'll work with you in good faith to refund the product cost (less return-transit shipping) once the package is returned to us.
Address Accuracy & Delivery Failures
Short answer: Please double-check your shipping address at checkout. Orders delivered to the address you provided cannot be refunded if you later realize the address was incorrect.
At checkout, please carefully verify:
- Street address, apartment/unit number
- City, state/province, and ZIP/postal code
- Contact phone number (required by carriers for large items)
If you notice an error, contact us within 24 hours of placement so we can update the address before the order ships.
Orders that are correctly delivered to the address you provided (based on carrier proof of delivery) are not eligible for refund if the address was entered incorrectly. Packages refused at delivery without prior authorization from our support team are treated similarly.
Frequently Asked Questions
Does FavorShopping offer free shipping?
Yes. FavorShopping offers free standard shipping worldwide on every order, with no minimum purchase required. Expedited shipping is available as a paid upgrade.
How long does FavorShopping shipping take?
Standard orders process in 1–3 business days and deliver in 15–20 business days after processing (total: 16–23 business days). Customized orders take 5–10 business days to process. Expedited shipping is available at 2–6 business days worldwide for an additional fee.
Who pays customs duties and taxes?
For orders shipped to the United States and Canada, FavorShopping covers all duties and customs fees. For all other countries, duties are the responsibility of the recipient and are determined by the destination country's customs office.
Which shipping carriers does FavorShopping use?
FavorShopping partners with FedEx, UPS, DHL, USPS, and trusted ocean-freight carriers, depending on shipment size and destination. All shipments include tracking.
Is shipping insurance included?
Yes. Every FavorShopping order includes free shipping insurance covering loss, theft, and damage in transit. If your package is lost, stolen, or damaged, we will replace or refund at no cost to you.
Can I cancel or change my order after placing it?
Yes, within 24 hours of placement and before the order ships. Contact hello@favorshopping.com as quickly as possible. Once an order has shipped, it cannot be canceled, but you may return it under our Return Policy.
What if my package is lost or never arrives?
If your order hasn't arrived within 4 weeks of shipping, contact FavorShopping at hello@favorshopping.com. After 8 weeks from shipping, you are entitled to either a full refund or a free reshipment, at your choice. Our free shipping insurance covers all loss claims.
Do you ship worldwide?
Yes. FavorShopping ships worldwide with free standard shipping on every order. Delivery times and customs policies vary by country.
Can I expedite a customized order?
Customized orders require 5–10 business days of production time before they can ship. Expedited shipping applies only to the transit portion, not the production time. Contact us for a quote on expedited transit for customized items.
Contact Us
Our dedicated support team is here to help with any shipping questions:
- Email: hello@favorshopping.com (response within 24 business hours)
- Contact form: favorshopping.com/pages/contact
- Related policy: Return Policy
Thank you for choosing FavorShopping. We look forward to delivering your order with care and efficiency.
Last updated: April 18, 2026. FavorShopping reserves the right to amend this policy; changes take effect on the date posted and apply to orders placed on or after that date.