Return & Refund Policy
We want you to be happy with what you ordered. If a purchase does not work out, our return and refund policy is designed to be simple and transparent, so you can order with confidence.
Whether you need to return an item, request a replacement for a defective product, or have questions, our dedicated support team responds within 24 business hours at hello@favorshopping.com.
Return Policy at a Glance
| Topic | Our Policy |
|---|---|
| Return Window | 30 days from the date of delivery |
| Item Condition | Unused, uninstalled, in original packaging with its tags attached |
| Restocking Fees | None — we do not charge restocking fees |
| Return Shipping Cost | Customer pays for change-of-mind returns; FavorShopping covers shipping in both directions for faulty, damaged, or incorrect items |
| Refund Options | Choose between (a) full refund to original payment method, or (b) 110% store credit as a thank-you for your flexibility |
| Refund Processing Time | 1–4 business days after inspection, plus 5–10 business days for your bank to reflect the refund |
| Regular Sale Items | Returnable under the same policy |
| Final Sale Items | Clearly marked on the product page; not eligible for return |
| Damage Report Window | Within 72 hours of delivery (extended consideration for hidden defects) |
30-Day Return Window & Eligibility
Short answer: You have 30 days from the date of delivery to request a return on most items. The item must be unused, uninstalled, and in its original packaging.
To be eligible for a return, your item must meet the following conditions:
- Be unused and in the condition in which it was received
- Be in its original packaging, with its tags, manuals, and accessories included
- Not have been installed, assembled, wired, or altered in any way
- Be accompanied by proof of purchase (order number or email receipt)
To initiate a return, email hello@favorshopping.com with your order number and reason for return. We'll respond within 24 business hours with a Return Merchandise Authorization (RMA) number, step-by-step instructions, and the correct return address for your region.
Non-Returnable Items
The following items are not eligible for return:
- Items received more than 30 days ago
- Products marked as "Final Sale" or "non-returnable" on the product page or at checkout
- Customized, made-to-order, or special-order items
- Products that have been installed, assembled, or wired
- Products with unwrapped crystals (where individually wrapped)
- Light bulbs
- Products not purchased directly from FavorShopping
- Orders where the customer provided an incorrect shipping address and the package was delivered as instructed
- Orders refused at delivery without prior authorization from our support team
We reserve the right to refuse returns that appear fraudulent or that violate this policy, to protect both our customers and our business.
Customers in the United Kingdom and the European Union
If you are a consumer in the UK or the EU, you have a statutory right to cancel most online orders within 14 days of receiving them, and to a refund within 14 days of us receiving the goods back. That right applies in addition to the 30-day policy above, and nothing on this page limits it. Goods made to your specification or clearly personalised are excluded from the statutory right, as they are from our own policy. To exercise the statutory right, email us and say so — you do not need to give a reason.
Return Shipping
Short answer: You pay return shipping for change-of-mind returns. We pay shipping in both directions for faulty, damaged, or incorrect items.
- Change-of-mind returns: You are responsible for return shipping. We recommend using a trackable carrier; please share the tracking number with us so we can monitor the package and process your refund promptly upon receipt.
- Faulty, damaged, or incorrect items: We provide a prepaid return label at no cost to you, and we also pay for shipping the replacement.
Return addresses are issued individually by email after you receive your RMA number, based on the most efficient route for your region.
Damaged or Defective Items
Short answer: Contact us within 72 hours of delivery with photos. We'll arrange a free replacement or refund, covering the shipping costs.
If you receive a damaged or defective item, please email hello@favorshopping.com within 72 hours of delivery. Include:
- Your order number
- Clear photos or a short video of the damage or defect
- Photos of the outer packaging if shipping damage is suspected
For defects that become apparent only during unpacking or installation (hidden defects), or if circumstances beyond your control prevented timely notification (e.g., travel, illness, delivery while you were away), please still contact us. We review each case individually and in good faith.
Once confirmed, we'll arrange a free replacement or full refund, with the return shipping costs covered by us.
Refunds & Store Credit Option
Short answer: After we receive and inspect your return, you choose between a full refund to your original payment method, or 110% store credit. Processing takes 1–4 business days on our side, plus 5–10 business days for your bank.
Your Two Refund Options
Once your return is approved, you may choose either:
- Full refund to original payment method — We refund the item price to the original card or payment account used for purchase.
- 110% store credit — Receive a store credit worth 10% more than the item price, valid for 24 months and usable toward any future FavorShopping purchase. This is our thank-you for your flexibility.
You can indicate your preference in your return request email. If no preference is specified, we default to refunding the original payment method.
Refund Processing Timeline
Once we receive and inspect your returned item, we'll notify you by email within 1–2 business days regarding approval. If approved:
- On our side: The refund is processed within 1–4 business days of approval.
- On your bank's side: It may take an additional 5–10 business days for the refund to appear on your statement. This timing is controlled by your bank or credit card company, not by FavorShopping.
Total expected time from return receipt to funds in your account: 7–16 business days. Store credit is issued within 1 business day of approval.
We do not charge restocking fees.
Late or Missing Refunds
If you haven't received your refund:
- Check your bank account or payment method statement again, including pending transactions.
- Contact your credit card company or bank, as posting times vary between institutions.
- If the issue persists after 15 business days from our approval email, contact us at hello@favorshopping.com and we'll investigate on your behalf.
Non-Refundable Charges
The following are not refundable:
- Items marked as "Final Sale" or "non-returnable"
- Customized or made-to-order items
- Orders correctly delivered to the shipping address you provided (based on carrier proof of delivery, unless substantial evidence proves otherwise)
- Expedited or express shipping fees from the original order
- Gift cards
Exchanges
Short answer: We offer free exchanges for defective, damaged, or incorrectly shipped items — we pay shipping both ways.
If you receive a defective, damaged, or incorrectly shipped item, contact us immediately at hello@favorshopping.com. We cover the return shipping of the original item and the shipping of the replacement. There is no additional charge for an exchange caused by our error or a product defect.
For change-of-mind exchanges (e.g., wanting a different size or style), we treat this as a return + new order. Please follow the standard return process, then place a new order for the desired item.
Gifts
If your item was purchased as a gift and shipped directly to you (marked as a gift at checkout), you'll receive a gift credit equal to the value of the returned item once we receive and inspect it. A gift certificate will be emailed to you, valid for 24 months.
If the item was not marked as a gift at checkout, or the gift giver had the order shipped to themselves to present to you later, we will issue the refund to the original gift giver on their original payment method.
Before Filing a Chargeback
We stand behind what we sell and aim to resolve concerns quickly. Before initiating a chargeback or payment dispute with your bank or credit card company, please contact us first at hello@favorshopping.com.
In the vast majority of cases, we can resolve your concern within 48 business hours — often faster than a bank dispute, which can take 30–90 days. Direct contact also allows us to offer solutions (such as partial refunds, replacements, or store credit) that a bank dispute does not.
Chargebacks initiated without prior contact may limit our ability to offer future resolutions or accommodations, so we sincerely appreciate the chance to make things right first.
Return Process Summary
| Step | What Happens | Typical Timing |
|---|---|---|
| 1. Initiate Return | Email hello@favorshopping.com with your order number and reason. We reply with an RMA number and return instructions. | Within 24 business hours |
| 2. Prepare Item | Make sure the item is unused, in its original packaging with tags, and include proof of purchase. | Same day |
| 3. Ship Return | Use a trackable carrier, share the tracking number, and send to the address provided in your RMA email. | Within 14 days of RMA |
| 4. Inspection | We inspect the returned item and notify you of approval or any issues by email. | 1–2 business days after receipt |
| 5. Refund or Replacement | Refund to original payment method (1–4 business days + 5–10 days for your bank), or store credit issued in 1 business day, or replacement shipped free for defective items. | 1–16 business days |
Frequently Asked Questions
How long do I have to return an item?
You have 30 days from the date of delivery to request a return on most items. The item must be unused, uninstalled, and in its original packaging with its tags attached.
Does FavorShopping charge restocking fees?
No. FavorShopping does not charge restocking fees.
Who pays for return shipping?
For change-of-mind returns, the customer pays return shipping. For faulty, damaged, or incorrectly shipped items, FavorShopping covers shipping in both directions and provides a prepaid return label.
How long does it take to receive a refund?
After we receive and inspect your returned item, we process the refund within 1–4 business days. Your bank or credit card company may take an additional 5–10 business days to reflect the refund on your statement. Total expected time is 7–16 business days. If you choose store credit, it is issued within 1 business day.
Can I get store credit instead of a refund?
Yes. FavorShopping offers two refund options: (1) a full refund to your original payment method, or (2) 110% of the item value as store credit, valid for 24 months. The 110% store credit is our thank-you for your flexibility.
What should I do if my item arrives damaged?
Contact FavorShopping at hello@favorshopping.com within 72 hours of delivery with your order number and clear photos of the damage. We will arrange a free replacement or full refund with the shipping costs covered. For hidden defects discovered during installation, or if circumstances prevented timely notification, we review each case individually in good faith.
Can I return a sale item?
Regular sale items are returnable under the same policy. Items explicitly marked as "Final Sale" on the product page or at checkout are not eligible for return.
What if my return package is lost in transit?
We strongly recommend using a trackable carrier and sharing the tracking number with us. If a returned package is lost by the carrier, we will work with you in good faith and may request carrier insurance documentation to help resolve the claim.
Can I exchange an item for a different size or style?
For defective or damaged items, we offer free exchanges and pay shipping in both directions. For change-of-mind exchanges (different size, color, or style), we treat this as a return followed by a new order — please initiate a standard return and place a new order for the desired item.
Contact Us
Our dedicated support team is here to help:
- Email: hello@favorshopping.com (response within 24 business hours)
- Contact form: favorshopping.com/pages/contact-us
- Related policy: Shipping Policy
If something is not right, tell us and we will sort it out.
Last updated: September 22, 2026. FavorShopping reserves the right to amend this policy; changes take effect on the date posted and apply to orders placed on or after that date.